All merchandise in new condition and in original packaging/with tags may be returned with your packing slip up to 30 days from the purchase date for a refund or for store credit (less shipping costs and surcharges). Returned packages received after 30 days or without a packing slip will not be accepted.
Please allow 2 weeks from return shipment date for a return to be processed. Refunds will be made in the form of the original payment.
Returns can also be processed at our physical store location with packing slip and within 30 days from date of purchase.
Attempted returns without a packing slip or receipt may be issued as a store credit at the manager's discretion for the current selling price of that item which may be lower than what you originally paid for the item. Please always retain your packing slip or receipt as your proof of purchase.
If you receive an item and it is broken or damaged from shipping, you must notify Winkie's Gifts as soon as possible and no later than 7 days from date of purchase.
Please recognize and be mindful of the challenge in receiving returns for seasonal or holiday related items after that season/holiday has passed.
*Shipping costs are not refundable.
Return Policy Exceptions:
All purchases that are customized, personalized, special-order, or on sale are not eligible for a return and are final sale.
Please be aware that Winkie's Gifts reserves the right to refuse any return if they do not meet our return requirements.
Out of Stock Refunds
Please note that while we make every attempt to manage our inventory there may be a rare case where we sell an item on our website that also sold simultaneously in our store location. If this occurs then we will offer you a substitute and/or make every attempt to source the item for you in a timely manner. We will be in communication should this occur. In this instance we can issue a full refund prior to the item shipping.
Handmade/crafted items may differ slightly from the picture shown on our website. Products displayed may be out of stock or discontinued. Prices are subject to change without notice.
Winkie's Gifts reserves the right to cease doing business with customers who violate our return policy. We may also modify this policy at any time without prior notice.